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정보시스템 서비스 평가를 위한 측정모형의 개발 및 실증적 검증:중국 SI 기업 사례

Title
정보시스템 서비스 평가를 위한 측정모형의 개발 및 실증적 검증:중국 SI 기업 사례
Other Titles
The Measurement Model for the Evaluation of Information Systems Service : The Case of Chinese SI Company
Author
임규건
Keywords
COB IT; Chineses SI Company; an Evaluation Model of IS Services; IS Controls; Confirmatory Factor Analysis
Issue Date
2011-06
Publisher
한국IT서비스학회
Citation
한국IT서비스학회지, 2011, 10(2), P.141-162(22)
Abstract
The controls of Information Systems (IS) have been an more critical issue controls as the sophistication and integration of IS is more proceeded. ITGI (The Information Technology Governance Institute) of ISACA (Information Systems Audit and Control Association) has suggested COBIT (Control Objectives for Information and related Technology) and this has been widely recognized the evaluation model of IS controls. In COBIT, IS was evaluated in terms of process, information quality, and IT resources. This study used COBIT in order to suggest and empirically test an evaluation model of IS service. The data was collated from one major Chinese SI (Systems Integration) company in four domains of processes : planning and organization, acquisition and implementation, delivery and support, and monitoring. Seven factors are extracted using an exploratory factor analysis as follows : Overall IT planning process, technological assessment process in IT planning of IT, cost-benefit assessment process in IT planning, implementation process, support process, monitoring process, post-implementation evaluation process. The results of confirmatory analysis of three alternative measurement models indicated that the measurement model with one inherent or conceptual variable has greater model fitness than the other models. This study suggests the logical and general way to test and apply COBIT in evaluating IS services.
URI
http://koreascience.or.kr/article/ArticleFullRecord.jsp?cn=OTSBB9_2011_v10n2_141
ISSN
1598-7027; 1975-4256
DOI
10.9716/KITS.2011.10.2.141
Appears in Collections:
GRADUATE SCHOOL OF BUSINESS[S](경영전문대학원) > BUSINESS ADMINISTRATION(경영학과) > Articles
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