임규건
2018-02-12T02:21:03Z
2018-02-12T02:21:03Z
2011-06
한국IT서비스학회지, 2011, 10(2), P.141-162(22)
1598-7027
1975-4256
http://koreascience.or.kr/article/ArticleFullRecord.jsp?cn=OTSBB9_2011_v10n2_141
The controls of Information Systems (IS) have been an more critical issue controls as the sophistication and integration of IS is more proceeded. ITGI (The Information Technology Governance Institute) of ISACA (Information Systems Audit and Control Association) has suggested COBIT (Control Objectives for Information and related Technology) and this has been widely recognized the evaluation model of IS controls. In COBIT, IS was evaluated in terms of process, information quality, and IT resources. This study used COBIT in order to suggest and empirically test an evaluation model of IS service. The data was collated from one major Chinese SI (Systems Integration) company in four domains of processes : planning and organization, acquisition and implementation, delivery and support, and monitoring. Seven factors are extracted using an exploratory factor analysis as follows : Overall IT planning process, technological assessment process in IT planning of IT, cost-benefit assessment process in IT planning, implementation process, support process, monitoring process, post-implementation evaluation process. The results of confirmatory analysis of three alternative measurement models indicated that the measurement model with one inherent or conceptual variable has greater model fitness than the other models. This study suggests the logical and general way to test and apply COBIT in evaluating IS services.
본 연구는 세종대학교 교내연구비지원에 의해 수행되었음.
ko_KR
한국IT서비스학회
COB IT
Chineses SI Company
an Evaluation Model of IS Services
IS Controls
Confirmatory Factor Analysis
정보시스템 서비스 평가를 위한 측정모형의 개발 및 실증적 검증:중국 SI 기업 사례
The Measurement Model for the Evaluation of Information Systems Service : The Case of Chinese SI Company
Article
2
10
10.9716/KITS.2011.10.2.141
141-162
한국IT서비스학회지
이상재
임규건
Lee, Sang-Jae
Lim, Gyoo-Gun
2012233419
S
SCHOOL OF BUSINESS[S]
DIVISION OF BUSINESS ADMINISTRATION
gglim