Co-creation and integrated resort experience in Croatia: The application of service-dominant logic
- Title
- Co-creation and integrated resort experience in Croatia: The application of service-dominant logic
- Author
- 안지선
- Keywords
- Service-dominant logic; Integrated resort destination; Value co-creation attitude; Value co-creation behavior; Croatian customers
- Issue Date
- 2020-09
- Publisher
- ELSEVIER
- Citation
- JOURNAL OF DESTINATION MARKETING & MANAGEMENT, v. 17. article no. 100443
- Abstract
- This study aims to identify the role of integrated resort customers' value co-creation attitude on their co-creation behavior by applying service-dominant logic in the integrated resort setting. The proposed model is tested using data collected from five integrated resort sites in Croatia. Partial least squares structural equation modeling is used to explore the relative impact of multidimensional value co-creation attitude, including interaction, knowledge sharing, and responsive attitudes, on customers' co-creation behavior (i.e. participation and citi-zenship behavior) toward integrated resorts. Findings suggest that customers' interaction and responsive atti-tudes positively influence their future behavioral intention. In addition, customers' participation behavior sig-nificantly and positively mediates the relationship between their responsive attitude and citizenship behavior. Given the importance of understanding and managing customers' experience, findings are also beneficial for academic researchers and integrated resort service providers.
- URI
- https://www.sciencedirect.com/science/article/pii/S2212571X20300652?via%3Dihubhttps://repository.hanyang.ac.kr/handle/20.500.11754/170872
- ISSN
- 2212-571X; 2212-5752
- DOI
- 10.1016/j.jdmm.2020.100443
- Appears in Collections:
- GRADUATE SCHOOL OF BUSINESS[S](경영전문대학원) > BUSINESS ADMINISTRATION(경영학과) > Articles
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