Exploring Internal Benefits of Medical Tourism Facilitators' Satisfaction: Customer Orientation, Job Satisfaction, and Work Performance
- Title
- Exploring Internal Benefits of Medical Tourism Facilitators' Satisfaction: Customer Orientation, Job Satisfaction, and Work Performance
- Author
- 박정근
- Keywords
- PERSON-ORGANIZATION FIT; ENVIRONMENT FIT; SPIRITUALITY; ANTECEDENTS; COMMITMENT; BEHAVIOR; MODEL
- Issue Date
- 2020-03
- Publisher
- LIPPINCOTT WILLIAMS & WILKINS
- Citation
- JOURNAL OF HEALTHCARE MANAGEMENT, v. 65, no. 2, page. 90-105
- Abstract
- This study examined the impact of employee satisfaction with management and coworkers on their performance as medical tourism facilitators. The proposed hypotheses were tested with structural equation modeling based on data collected from major hospitals in South Korea. Results supported assumptions that satisfaction with management is positively correlated with customer orientation and job satisfaction of medical tourism facilitators, as well as with the assumption that satisfaction with coworkers has a direct impact on customer orientation. This study has practical implications as organizations develop effective internal marketing (i.e., communication) strategies to improve the performance of medical tourism facilitators.
- URI
- https://journals.lww.com/jhmonline/Fulltext/2020/04000/Exploring_Internal_Benefits_of_Medical_Tourism.5.aspxhttps://repository.hanyang.ac.kr/handle/20.500.11754/165142
- ISSN
- 1096-9012; 1944-7396
- DOI
- 10.1097/JHM-D-18-00168
- Appears in Collections:
- GRADUATE SCHOOL OF BUSINESS[S](경영전문대학원) > BUSINESS ADMINISTRATION(경영학과) > Articles
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