When Do Service Employees Suffer More from Job Insecurity? The Moderating Role of Coworker and Customer Incivility
- Title
- When Do Service Employees Suffer More from Job Insecurity? The Moderating Role of Coworker and Customer Incivility
- Author
- 신유형
- Keywords
- job insecurity; emotional exhaustion; job performance; coworker incivility; customer incivility
- Issue Date
- 2019-04
- Publisher
- MDPI
- Citation
- INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH, v. 16, NO 7, 1298
- Abstract
- The present study examines the effect of service employees' job insecurity on job performance through emotional exhaustion. We identified workplace incivility (i.e., coworker and customer incivility) as a boundary condition that strengthens the positive relationship between job insecurity and emotional exhaustion. To test this moderating effect, we collected online panel surveys from 264 Korean service employees at two time points three months apart. As predicted, the positive relationship between job insecurity and job performance was partially mediated by emotional exhaustion. Of the two forms of workplace incivility, only coworker incivility exerted a significant moderating effect on the job insecurity-emotional exhaustion relationship, such that this relationship was more pronounced when service employees experienced a high level of coworker incivility than when coworker incivility was low. Coworker incivility further moderated the indirect effect of job insecurity on job performance through emotional exhaustion. These findings have theoretical implications for job insecurity research and managerial implications for practitioners.
- URI
- https://www.mdpi.com/1660-4601/16/7/1298https://repository.hanyang.ac.kr/handle/20.500.11754/110818
- ISSN
- 1660-4601; 1660-4601
- DOI
- 10.3390/ijerph16071298
- Appears in Collections:
- GRADUATE SCHOOL OF BUSINESS[S](경영전문대학원) > BUSINESS ADMINISTRATION(경영학과) > Articles
- Files in This Item:
- When Do Service Employees Suffer More from Job Insecurity The Moderating Role of Coworker and Customer Incivility.pdfDownload
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