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서비스 실패와 회복이 고객의 관계단절 행동에 미치는 영향

Title
서비스 실패와 회복이 고객의 관계단절 행동에 미치는 영향
Author
한상린
Issue Date
2016-05
Publisher
서비스마케팅학회
Citation
서비스마케팅학회 학술대회 발표논문집, Page. 126-128
URI
http://www.earticle.net/Article.aspx?sn=276478http://hdl.handle.net/20.500.11754/68044
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GRADUATE SCHOOL OF BUSINESS[S](경영전문대학원) > BUSINESS ADMINISTRATION(경영학과) > Articles
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