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COLLEGE OF SOCIAL SCIENCES[S](사회과학대학)
TOURISM(관광학부)
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2015-11
Kano 품질특성과 Timko의 고객만족계수를 이용한 공항 대기환경의 서비스 품질에 관한 연구
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Timko’s Customer Satisfacti...
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서비스품질
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카노 품질특성
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