2023-11 | Fostering customer-oriented constructive deviance: the influence of moral emotions and moral disengagement | 공태식 |
2023-10 | How customer incivility affects organization citizenship behavior: roles of depersonalization, resilience, and caring climate | 공태식 |
2019-10 | How Does Dysfunctional Customer Behavior Affect Employee Turnover | 공태식 |
2023-09 | Influence of dysfunctional customer behavior on depersonalization and service sabotage in the service industry | 공태식 |
2009-11 | An Integrated Model of Customer Social Exchange Relationship: The Moderating Role of Customer Experience | 공태식 |
2015-07 | Internal Service Recovery’s Influence on Frontline Service Employees’ Satisfaction and Loyalty | 공태식 |
2019-11 | An Investigation of Nonbeneficiary Reactions to Discretionary Preferential Treatments | 공태식 |
2019-10 | A Review of Customer Citizenship Behaviors in the Service Context | 공태식 |
2021-03 | A Review of Customer Citizenship Behaviors in the Service Context | 공태식 |
2016-07 | The Role of Personalization, Engagement, and Trust in Online Communities | 공태식 |
2021-06 | The effects of a psychological brand contract breach on customers' dysfunctional behavior toward a brand | 공태식 |
2023-11 | Translating Transformational Leadership and Organizational Innovativeness Into Creative Customer Behavior: Underlying Processes and Boundary Conditions | 공태식 |
2023-02-10 | Unpacking the Relationship between Customer Citizenship Behavior and Dysfunctional Customer Behavior: The Role of Customer Moral Credits and Entitlement | 공태식 |
2024-02-17 | Unraveling the impact of unethical pro-organizational behavior: the roles of manager-employee exchange, customer-employee exchange, and reciprocity beliefs | 공태식 |
2021-12 | 고객불량행동이 직무소진과 서비스 성과에 미치는 영향 : 서비스품질 몰입의 조절된 매개효과 | 공태식 |
2020-02 | 고객불량행동이 직원성과에 미치는 영향: 사회적 지원의 조절효과를 중심으로 | 공태식 |
2021-12 | 그린워싱이 그린 브랜드 충성도에 미치는 영향 : 그린 회의주의, 그린 속성 투명성, 그린 브랜드 이미지, 그린 브랜드 신뢰를 중심으로 | 공태식 |
2016-02 | 항공서비스 고객의 가치창출 행동이 행복에 미치는 영향 - 조직사회화의 조절효과를 중심으로 - | 공태식 |