Understanding the influence of the perceived risk of the coronavirus disease (COVID-19) on the post-traumatic stress disorder and revisit intention of hotel guests
- Title
- Understanding the influence of the perceived risk of the coronavirus disease (COVID-19) on the post-traumatic stress disorder and revisit intention of hotel guests
- Author
- 현성협
- Keywords
- Coronavirus disease (COVID-19); Emotion regulation ability; Perceived risk; Post-traumatic stress disorder (PTSD); Revisit intention
- Issue Date
- 2021-03
- Publisher
- Elsevier Ltd
- Citation
- Journal of Hospitality and Tourism Management, v. 46, Page. 327-335
- Abstract
- This study examines consumers' perceived risks of COVID-19 to develop a solid theoretical framework that explains their behavioral intentions relating to COVID-19. It also explores the influence of four sub-factors of perceived risk relating to COVID-19 and the effects of post-traumatic stress disorder and revisit intention. This study finds that the perceived risk from COVID-19 and post-traumatic stress disorder have severely negative impacts on revisit intention for hotels, with emotion regulation ability found to play a moderating role in this process. Because hotels are used by a diverse group of people in terms of race, nationality, age, and culture, they can rapidly transit epidemics such as COVID-19. Therefore, hotel managers must identify the risks of COVID-19 as perceived by hotel guests, potential development of PTSD, and influence of such negative phenomena on guests’ behavioral intentions to formulate a variety of strategies. © 2021 The Authors
- URI
- https://www.sciencedirect.com/science/article/pii/S1447677021000115?via%3Dihubhttps://repository.hanyang.ac.kr/handle/20.500.11754/177308
- ISSN
- 1447-6770;1839-5260
- DOI
- 10.1016/j.jhtm.2021.01.010
- Appears in Collections:
- COLLEGE OF SOCIAL SCIENCES[S](사회과학대학) > TOURISM(관광학부) > Articles
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