An empirical study on information integration system maturity model for an airport

Abstract

All organizations, especially airports, are doing business through Information Integration with various systems. In the era of big data, airports need to process large amount of data according to the requirements to create new value by means of Information Integration. In addition, Airports should provide reliable, uninterrupted service via Information Integration. Under these circumstances, systems surrounding the Information Integration System at airports are growing, and the inherent risks are increasing as the systems become more complex. However, there is no evaluation system for the integrated environment. This paper presents a maturity model of airport’s Information Integration System that integrates nine processes systemized by Plan-Do-See and safety culture. This is performed by Case Study for Korean airport. Focus Group Interview is held for Information Integration System’s managers. For 22 activities corresponding to Do and 3 objectives of safety culture, the weighted value according to the importance of organization is established, and their maturity levels are evaluated. Finally, the maturity level of Information Integration System is determined using final scores derived from weighted arithmetic average value. This allows person in charge to visually check the information of the Information Integration System and to easily notice the level of the organization. Furthermore, it is expected that information acquired through continuous improvement based on the maturity model will eventually contribute in quality enhancement of the system.