Information Technology Usage To Improve the Perceived Quality of HealthCare Service

Abstract

The concept of Health Related Quality of Life and its determinants have evolved since the 1980s. Although many researchers have published articles of technology usage in hospitals and the installation of technology based healthcare system, the research about applying the information technology to improve the patient-physician interaction as well as quality of life of patient are still limited. This work is to establish new model and find out the contribution of information technology to enhance the quality of life of patients. We attempted to examine the main information technology related factors that can improve the quality of patient-physician interaction and healthcare services in 3 aspects namely quality of information, the technology accessibility and community. We conducted the research in 2 countries; Laos as the developing country and Korea as a highly industrialized society in order to see the patient’s perspective and perception of each country in using information technology to deal with their doctors and hospitals when they are receiving the medical treatment.