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심리적 계약에 대한 고용주의 의무 이행이 직무몰입 및주관적 웰빙에 미치는 영향 : 서울 시내 5성급 호텔 서비스 접점 종사원을 대상으로

Title
심리적 계약에 대한 고용주의 의무 이행이 직무몰입 및주관적 웰빙에 미치는 영향 : 서울 시내 5성급 호텔 서비스 접점 종사원을 대상으로
Other Titles
The Effects of Employer Obligations about Psychological Contracts on Work Engagement and Subjective Well-being : Focus on the Frontline staff at 5stars Hotels in Seoul
Author
현성협
Keywords
호텔산업; 고용주 의무; 심리적 계약; 직무몰입; 주관적웰빙; Hotel Industry; Employer Obligation; Psychological Contract; Work Engagement; Subjective Well-being
Issue Date
2018-03
Publisher
(사)한국관광레저학회
Citation
관광레저연구, v. 30, no. 3, page. 85-104
Abstract
The purpose of this study is to examine whether of employer obligations for psychological contracts perceived by employees of the hotel industry lead to a positive change on Work Engagement and Subjective Well-being. To perform this empirical study, data were collected from the frontline staff at 12 five star hotels in Seoul through a self reporting questionnaire. The employer obligations that employees perceive as psychological contracts in relation to organization consist of four dimensions: job and career development, organizational policies, work–life balance, and rewards. As a result of the study, the work-life balance among the four items on the employer obligations did not show any influence on the work engagement or the subjective well-being. In order to change the positive attitude for job involvement and individual well—being, it is confirmed that the job and career development element is most important. Also, organizational policies had more influence on work engagement than rewards, while reward had more influence on subjective well– being than work engagement.
URI
http://www.dbpia.co.kr/journal/articleDetail?nodeId=NODE07423330&language=ko_KRhttps://repository.hanyang.ac.kr/handle/20.500.11754/118096
ISSN
1229-0424
DOI
10.31336/JTLR.2018.03.30.3.85
Appears in Collections:
COLLEGE OF SOCIAL SCIENCES[S](사회과학대학) > TOURISM(관광학부) > Articles
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