Full metadata record
DC Field | Value | Language |
---|---|---|
dc.contributor.author | 박정근 | - |
dc.date.accessioned | 2019-12-06T01:25:40Z | - |
dc.date.available | 2019-12-06T01:25:40Z | - |
dc.date.issued | 2018-03 | - |
dc.identifier.citation | SOCIAL BEHAVIOR AND PERSONALITY, v. 46, no. 3, page. 459-470 | en_US |
dc.identifier.issn | 0301-2212 | - |
dc.identifier.issn | 1179-6391 | - |
dc.identifier.uri | https://www.ingentaconnect.com/content/sbp/sbp/2018/00000046/00000003/art00010;jsessionid=4ldtt8pbcirf5.x-ic-live-01 | - |
dc.identifier.uri | https://repository.hanyang.ac.kr/handle/20.500.11754/117786 | - |
dc.description.abstract | We examined consumer complaining behavior on a third-party website at different times during a 1-year period, with a focus on seasonal differences in complaints made during the year. We collected 1,799 complaints as data from the website and applied both content analysis and critical incident technique to identify whether or not there were seasonal differences in reasons for reporting complaints and the frequency of complaints. Results showed that there were differences in frequency and type of complaint between the nonholiday shopping season and the holiday shopping season from Thanksgiving to Christmas. Our findings contribute to a topic on which there is a paucity of empirical research. | en_US |
dc.description.sponsorship | This paper was supported by Konkuk University in 2014. | en_US |
dc.language.iso | en_US | en_US |
dc.publisher | SOC PERSONALITY RES INC | en_US |
dc.subject | complaint seasonality | en_US |
dc.subject | service failure | en_US |
dc.subject | third-party online complaints | en_US |
dc.subject | electronic word of mouth | en_US |
dc.subject | negative eWOM | en_US |
dc.title | SEASONALITY OF CONSUMERS' THIRD-PARTY ONLINE COMPLAINING BEHAVIOR | en_US |
dc.type | Article | en_US |
dc.relation.no | 3 | - |
dc.relation.volume | 46 | - |
dc.identifier.doi | 10.2224/sbp.6724 | - |
dc.relation.page | 459-470 | - |
dc.relation.journal | SOCIAL BEHAVIOR AND PERSONALITY | - |
dc.contributor.googleauthor | Lee, Seungsin | - |
dc.contributor.googleauthor | Park, Jungkun | - |
dc.contributor.googleauthor | Hyun, Hyowon | - |
dc.contributor.googleauthor | Back, Seungyup | - |
dc.contributor.googleauthor | Lee, Sukhyung Bryan | - |
dc.contributor.googleauthor | Gunn, Frances | - |
dc.contributor.googleauthor | Ahn, Jiseon | - |
dc.relation.code | 2018013124 | - |
dc.sector.campus | S | - |
dc.sector.daehak | SCHOOL OF BUSINESS[S] | - |
dc.sector.department | DIVISION OF BUSINESS ADMINISTRATION | - |
dc.identifier.pid | park4 | - |
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