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COLLEGE OF BUSINESS AND ECONOMICS[E](경상대학)
BUSINESS ADMINISTRATION(경영학부)
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Results 11-20 of 34 (Search time: 0.002 seconds).
Item hits:
Issue Date
Title
Author(s)
2015-07
Internal Service Recovery’s Influence on Frontline Service Employees’ Satisfaction and Loyalty
공태식
2016-07
The Role of Personalization, Engagement, and Trust in Online Communities
공태식
2017-04
Emotional intelligence in front-line/back-office employee relationships
공태식
2017-08
Do Employee Citizenship Behaviors Lead to Customer Citizenship Behaviors? The Roles of Dual Identification and Service Climate
공태식
2020-02
고객불량행동이 직원성과에 미치는 영향: 사회적 지원의 조절효과를 중심으로
공태식
2009-11
An Integrated Model of Customer Social Exchange Relationship: The Moderating Role of Customer Experience
공태식
2021-12
고객불량행동이 직무소진과 서비스 성과에 미치는 영향 : 서비스품질 몰입의 조절된 매개효과
공태식
2021-12
그린워싱이 그린 브랜드 충성도에 미치는 영향 : 그린 회의주의, 그린 속성 투명성, 그린 브랜드 이미지, 그린 브랜드 신뢰를 중심으로
공태식
2022-11
Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
공태식
2021-06
The effects of a psychological brand contract breach on customers' dysfunctional behavior toward a brand
공태식
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Customer citizenship behavior
4
customer value creation behavior
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customer satisfaction
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Dysfunctional customer behavior
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Brand apology
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Brand relationship quality
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Brand restitution
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Caring climate
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Customer engagement
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customer role stress
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-Date issued
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2020 - 2024
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2010 - 2019
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2009 - 2009
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