Full metadata record
DC Field | Value | Language |
---|---|---|
dc.contributor.author | 현성협 | - |
dc.date.accessioned | 2022-11-23T07:57:10Z | - |
dc.date.available | 2022-11-23T07:57:10Z | - |
dc.date.issued | 2021-06 | - |
dc.identifier.citation | International Journal of Environmental Research and Public Health, v. 18, NO. 12, article no. 6417, Page. 1-23 | en_US |
dc.identifier.issn | 1661-7827;1660-4601 | en_US |
dc.identifier.uri | https://www.mdpi.com/1660-4601/18/12/6417 | en_US |
dc.identifier.uri | https://repository.hanyang.ac.kr/handle/20.500.11754/177303 | - |
dc.description.abstract | Expanding on the literature on rapport-building behavior within the airline industry, this study analyzed the influence of rapport-building behaviors (uncommonly attentive behavior, common-grounding behavior, courteous behavior, connecting behavior, and information-sharing behavior) on cabin crew members’ empathy toward their colleagues. We also analyzed the effect of empathy on variables such as team performance, organizational atmosphere, and instances of irregularity. We analyzed 230 samples obtained from an online questionnaire and convenience sampling of full-service domestic and international carriers in South Korea. A structural equation modeling (SEM) revealed that uncommonly attentive behavior, courteous behavior, connecting behavior, and information-sharing behavior showed a positive effect on empathy among colleagues, which in turn positively influenced team performance, organizational atmosphere, and possible irregularities. Moreover, we found that the presence of participants’ closest colleagues within the same team did not moderate the relationship between rapport-building and empathic behavior between airline crew members. Our study has important implications for crew members’ dignity and protection from emotional labor while working in high-pressure environments. Our findings can be used to revise the airline industry’s crew management guidelines and improve the crew’s psychological health and quality of life. © 2021 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (http://creativecommons.org/licenses/by/4.0/). | en_US |
dc.description.sponsorship | This work was supported by the National Research Foundation of Korea (NRF) grant funded by the Korea government (* MSIT) (No.2018R1A5A7059549). * Ministry of Science and ICT. | en_US |
dc.language | en | en_US |
dc.publisher | MDPI AG | en_US |
dc.source | 80866_현성협.pdf | - |
dc.subject | Common-grounding behavior | en_US |
dc.subject | Connecting behavior | en_US |
dc.subject | Courteous behavior | en_US |
dc.subject | Empathy among cabin crew | en_US |
dc.subject | Information-sharing behavior | en_US |
dc.subject | Irregularity | en_US |
dc.subject | Organizational atmosphere | en_US |
dc.subject | Rapport-building behavior | en_US |
dc.subject | Team performance | en_US |
dc.subject | Uncommonly attentive behavior | en_US |
dc.title | Influence of airline cabin crew members’ rapport-building behaviors and empathy toward colleagues on team performance, organizational atmosphere, and irregularity | en_US |
dc.type | Article | en_US |
dc.relation.no | 12 | - |
dc.relation.volume | 18 | - |
dc.identifier.doi | 10.3390/ijerph18126417 | en_US |
dc.relation.page | 1-23 | - |
dc.relation.journal | International Journal of Environmental Research and Public Health | - |
dc.contributor.googleauthor | Park, Jungyi | - |
dc.contributor.googleauthor | Hyun, Sunghyup Sean | - |
dc.sector.campus | S | - |
dc.sector.daehak | 사회과학대학 | - |
dc.sector.department | 관광학부 | - |
dc.identifier.pid | sshyun | - |
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