Development of a Quality Management System based on a Platform for Customized Application of Small & Medium Manufacturing Enterprises

Abstract

Quality management is very important to ensure competitiveness through good quality products. It is performed in all fields of manufacturing. While small and medium-sized manufacturing enterprises have introduced quality management systems for systematic quality control, the effectiveness of such systems has been very low. To overcome this problem, it is necessary to develop and introduce a quality management system that can reflect uality work characteristics of individual SMMEs and support quality work on a company-wide basis. This study constructed a quality management platform for all SMMEs by first gathering common functions essential to perform quality work and then created a customized quality management system for each company by adding optional functions reflecting characteristics and requirements of the individual company. The quality management platform is designed in detail through a series of processes such as deriving functions that users want, redefining them, organizing the information flow, and designing the DB and user interface. It is structured in three steps involving DB layer, functional layer, and service layer. Its effectiveness was demonstrated by constructing and operating the customized quality management system applied to actual companies.