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COLLEGE OF SOCIAL SCIENCES[S](사회과학대학)
TOURISM(관광학부)
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2015-04
Kano모델과 Timko의 고객만족계수를 이용한 공항레스토랑의 서비스 품질에 관한 연구
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Airport restauran
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Timko` customer satisfaction coef...
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Timko의 고객만족지수
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