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COLLEGE OF SOCIAL SCIENCES[S](사회과학대학)
MEDIA COMMUNICATION(미디어커뮤니케이션학과)
POLITICAL SCIENCE AND INTERNATIONAL STUDIES(정치외교학과)
SOCIOLOGY(사회학과)
TOURISM(관광학부)
ETC
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Results 1-3 of 3 (Search time: 0.002 seconds).
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Issue Date
Title
Author(s)
2015-03
Relationships of Perceived Justice to Service Recovery, Service Failure Attributions, Recovery Satisfaction, and Loyalty in the Context of Airline Travelers
현성협
2015-04
The Role of Airline Travelers' Pre-Recovery Emotions during the Service Recovery Process
현성협
2015-11
The Determinants of Customers' Behavioral Intentions after Service Failure: The Role of Emotions
현성협
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airline travelers
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Airline travelers
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casual attributions
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customer loyalty
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customer satisfaction
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negative emotions
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negative word-of-mouth intention
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perceived justice
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post-recovery emotions
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pre-recovery emotions
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