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GRADUATE SCHOOL OF BUSINESS[S](경영전문대학원)
BUSINESS ADMINISTRATION(경영학과)
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Issue Date
Title
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2019-03
The Role of Emotional Service Expectation Toward Perceived Quality and Satisfaction: Moderating Effects of Deep Acting and Surface Acting
박정근
2020-05
The Role of Personality Traits Toward Organizational Commitments and Service Quality Commitments
박정근
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customer expectation
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deep/surface acting
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emotional exhaustion
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emotional service
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hotel middle managers
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organizational commitment
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personality traits
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satisfaction
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service quality commitment
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2020
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2019
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