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GRADUATE SCHOOL OF BUSINESS[S](경영전문대학원)
BUSINESS ADMINISTRATION(경영학과)
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2012-12
B-SERVQUAL: B2B시장에서의 서비스품질 척도 개발
한상린
2012-10
B-SERVQUAL: B2B시장에서의 서비스품질 척도 개발
한상린
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공감품질
2
편의성 품질
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B-SERVQUAL
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B2B service quality
1
B2B서비스
1
convenience quality
1
economical quality
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empathy quality
1
process quality
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relationship satisfaction
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