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COLLEGE OF BUSINESS[S](경영대학)
BUSINESS ADMINISTRATION(경영학부)
FINANCIAL MANAGEMENT(파이낸스경영학과)
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Results 1-3 of 3 (Search time: 0.001 seconds).
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Issue Date
Title
Author(s)
2015-02
Improving service quality through managing customer contact: Case of airlines
김승철
2015-02
Improving service quality through managing customer contact: Case of airlines
부제만
2022-05
The Effects of Chatbot Service Recovery With Emotion Words on Customer Satisfaction, Repurchase Intention, and Positive Word-Of-Mouth
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-Author
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김승철
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박정근
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부제만
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airline services
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airlines
2
customer contact
2
service operations
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artificial intelligence
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chatbot
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customer satisfaction
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emotion words
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human chatbot
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positive word-of-mouth
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2022
2
2015
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