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COLLEGE OF BUSINESS AND ECONOMICS[E](경상대학)
BUSINESS ADMINISTRATION(경영학부)
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Results 1-2 of 2 (Search time: 0.001 seconds).
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Issue Date
Title
Author(s)
2022-01
The Effects of a Psychological Contract Breach on Customer-Directed Deviance
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2020-11
The Consequences of Customer-Oriented Constructive Deviance in Luxury-Hotel Restaurants
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Customer gratitude
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Customer-directed deviance
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Employee guilt
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Forgiveness
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Psychological contract breach
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Psychological contract violation
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Service climate
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2020
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