Browsing "BUSINESS ADMINISTRATION(경영학부)" byAuthor공태식

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Showing results 1 to 14 of 14

Issue DateTitleAuthor(s)
2018-09Customer Brand Engagement Behavior in Online Brand Communities공태식
2020-01Customer Response Toward Employees’ Emotional Labor in Service Industry Settings공태식
2017-08Do Employee Citizenship Behaviors Lead to Customer Citizenship Behaviors? The Roles of Dual Identification and Service Climate공태식
2016-02Does Customer Value Creation Drive Customer Well-Being?공태식
2019-12Dysfunctional Customer Behavior: Conceptualization and Empirical Validation공태식
2018-06The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries공태식
2016-06Effects of Task Complexity on Creative Customer Behavior공태식
2017-04Emotional intelligence in front-line/back-office employee relationships공태식
2019-10How Does Dysfunctional Customer Behavior Affect Employee Turnover공태식
2015-07Internal Service Recovery’s Influence on Frontline Service Employees’ Satisfaction and Loyalty공태식
2019-11An Investigation of Nonbeneficiary Reactions to Discretionary Preferential Treatments공태식
2019-10A Review of Customer Citizenship Behaviors in the Service Context공태식
2016-07The Role of Personalization, Engagement, and Trust in Online Communities공태식
2016-02항공서비스 고객의 가치창출 행동이 행복에 미치는 영향 - 조직사회화의 조절효과를 중심으로 -공태식

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