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The Interplay of Salesperson's Job Performance and Satisfaction in the Financial Services Industry

Title
The Interplay of Salesperson's Job Performance and Satisfaction in the Financial Services Industry
Author
박정근
Keywords
financial service; role stress; role clarity/conflict/ambiguity; work-family conflict; job satisfaction/performance
Issue Date
2014-03
Publisher
Henry Stewart Publications
Citation
Journal of financial services marketing, v.19 no.2[2014년], pp. 104-117
Abstract
Research has not yet provided conclusive confirmation or disconfirmation of any model that discusses the relationship between job satisfaction (JS) and job performance (JP). This article reviews the relationship in the financial services industry setting and examines in line with the precedents (perceived organizational support, role ambiguity, role conflict (RC), work-family conflict (WFC), emotional exhaustion (EE)) and the consequences (organizational commitment). Findings suggest that, in the financial services industry, JP causes JS and has a positive effect on organizational commitment. This study also finds thatWFC serves as an antecedent to RC, EE and JS. Most importantly, the finding that WFC is significantly related to RC is new and thus needs to be confirmed in different industry settings.
URI
http://search.proquest.com/docview/1530260307?accountid=11283http://hdl.handle.net/20.500.11754/49546
ISSN
1363-0539
DOI
10.1057/fsm.2014.7
Appears in Collections:
GRADUATE SCHOOL OF BUSINESS[S](경영전문대학원) > ETC
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