Using balanced scorecards for the evaluation of "Software-as-a-service"
- Title
- Using balanced scorecards for the evaluation of "Software-as-a-service"
- Author
- 임규건
- Keywords
- Software-as-a-service (Saas); Balanced scorecard (BSC); Causal relationships
- Issue Date
- 2013-11
- Publisher
- ELSEVIER SCIENCE BV, PO BOX 211, 1000 AE AMSTERDAM, NETHERLANDS
- Citation
- INFORMATION & MANAGEMENT, 권: 50, 호: 7, 페이지: 553-561
- Abstract
- To overcome the problem of limited resources, increasing numbers of small- and medium-sized companies (SMEs) are adopting "Software-as-a-service" (Saas) as an efficient tool for IS implementation. The balanced scorecard (BSC) has been adopted by SMEs to evaluate Saas via four measures: learning and growth, internal business processes, customer performance, and financial performance. The survey results for 101. Software-as-a,service adopters indicate that learning and growth, internal business processes, and customer performance are causally related to financial performance. The results show that these four key elements for Saas success are interrelated, supporting the core premise of the BSC. (C) 2013 Elsevier B.V. All rights reserved.
- URI
- http://www.sciencedirect.com/science/article/pii/S0378720613000785?via%3Dihubhttp://hdl.handle.net/20.500.11754/46186
- ISSN
- 0378-7206; 1872-7530
- DOI
- 10.1016/j.im.2013.07.006
- Appears in Collections:
- GRADUATE SCHOOL OF BUSINESS[S](경영전문대학원) > BUSINESS ADMINISTRATION(경영학과) > Articles
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