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Using balanced scorecards for the evaluation of "Software-as-a-service"

Title
Using balanced scorecards for the evaluation of "Software-as-a-service"
Author
임규건
Keywords
Software-as-a-service (Saas); Balanced scorecard (BSC); Causal relationships
Issue Date
2013-11
Publisher
ELSEVIER SCIENCE BV, PO BOX 211, 1000 AE AMSTERDAM, NETHERLANDS
Citation
INFORMATION & MANAGEMENT, 권: 50, 호: 7, 페이지: 553-561
Abstract
To overcome the problem of limited resources, increasing numbers of small- and medium-sized companies (SMEs) are adopting "Software-as-a-service" (Saas) as an efficient tool for IS implementation. The balanced scorecard (BSC) has been adopted by SMEs to evaluate Saas via four measures: learning and growth, internal business processes, customer performance, and financial performance. The survey results for 101. Software-as-a,service adopters indicate that learning and growth, internal business processes, and customer performance are causally related to financial performance. The results show that these four key elements for Saas success are interrelated, supporting the core premise of the BSC. (C) 2013 Elsevier B.V. All rights reserved.
URI
http://www.sciencedirect.com/science/article/pii/S0378720613000785?via%3Dihubhttp://hdl.handle.net/20.500.11754/46186
ISSN
0378-7206; 1872-7530
DOI
10.1016/j.im.2013.07.006
Appears in Collections:
GRADUATE SCHOOL OF BUSINESS[S](경영전문대학원) > BUSINESS ADMINISTRATION(경영학과) > Articles
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