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Special Olympic Stakeholders’ Perceptions of Service Deliveries: Construct Validity of Selected Measures on Service Perception

Title
Special Olympic Stakeholders’ Perceptions of Service Deliveries: Construct Validity of Selected Measures on Service Perception
Author
박성배
Keywords
The Special Olympics World Games; Service Quality; Service Attributes
Issue Date
2015-11
Publisher
European Journal of Social Sciences
Citation
European Journal of Social Sciences, v.50, NO 2, Page. 140-153
Abstract
Due to the unique nature of the event and its participants, services associated with the Special Olympics World Games should be carefully designed and provided. However, little attention has been paid to the development of the appropriate measurement tools of service quality for the Special Olympics World Games.The purpose of the current study was to develop and assess psychometric properties related to the service quality dimensions with regard to the Special Olympics World Games. The results indicated that the five-factor model with 29 items was the most appropriate model measuring service attributes associated with the Special Olympics World Games.The authors are confident that the newly created five-factor model would help event organizers accurately measure and assess service quality toward the Special Olympics World Games.
URI
http://www.europeanjournalofsocialsciences.com/issues/EJSS_50_2.htmlhttp://hdl.handle.net/20.500.11754/28627
ISSN
1450-2267
Appears in Collections:
COLLEGE OF ART AND PHYSICAL EDUCATION[S](예술·체육대학) > SPORTS INDUSTRY(스포츠산업학과) > Articles
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