Impacts of the COVID-19 pandemic on employees' work stress, well-being, mental health, organizational citizenship behavior, and employee-customer identification
- Title
- Impacts of the COVID-19 pandemic on employees' work stress, well-being, mental health, organizational citizenship behavior, and employee-customer identification
- Author
- 현성협
- Keywords
- Attributes of perceived epidemic concerns; work stress; employee well-being; self-rated mental health; organizational citizenship behavior; employee-customer identification
- Issue Date
- 2020-12
- Publisher
- ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
- Citation
- JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT, v. 30, NO. 5, Page. 529-548
- Abstract
- Despite the ongoing outbreak of the novel COVID-19, few studies have been conducted on the stress arising from the pandemic. In this study, attributes of epidemic concerns perceived by hotel employees were examined, and their impact on work stress, employee well-being, self-rated mental health, organizational citizenship behavior, and employee-customer identification were verified. We found and verified four attributes based on qualitative and quantitative approaches. As a result of the structural equation analysis, it was found that the relationships between the proposed variables had significant effects. This study provides important insights into the impact of epidemics on hotel employee performance through the attributes of perceived epidemic concerns.
- URI
- https://www.tandfonline.com/doi/full/10.1080/19368623.2021.1867283https://repository.hanyang.ac.kr/handle/20.500.11754/177309
- ISSN
- 1936-8623;1936-8631
- DOI
- 10.1080/19368623.2021.1867283
- Appears in Collections:
- COLLEGE OF SOCIAL SCIENCES[S](사회과학대학) > TOURISM(관광학부) > Articles
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