온라인 여행사(Online Travel Agency)를 통한 객실 판매로 인한 특급 호텔 종사자들의 역할스트레스가 자기효능감, 조직몰입에 미치는 영향 연구
- Title
- 온라인 여행사(Online Travel Agency)를 통한 객실 판매로 인한 특급 호텔 종사자들의 역할스트레스가 자기효능감, 조직몰입에 미치는 영향 연구
- Other Titles
- The Effect of The Role Stress of Hotel Employees' on Self-Efficacy and Organizational Commitment By The Sales of Rooms Through The Online Travel Agency
- Author
- 조민호
- Keywords
- 역할스트레스; 역할갈등; 역할모호; 역할과다; 자기효능감; 조직몰입; Role Stress; Role Conflict; Role Ambiguity; Role Overload; Self Efficacy; Organizational Commitment
- Issue Date
- 2021-07
- Publisher
- (사)한국관광레저학회
- Citation
- 관광레저연구, v. 33, NO. 7, Page. 137-160
- Abstract
- The purpose of this study is to verify the relationship between self-efficacy and organizational commitment of role stress caused by the sales of rooms through online travel agencies. In order to test the conceptual model, this study conducted a survey with hotel employees of the three-star, four-star, five-star hotel front desk, room sales, and room reservation departments. A total of 336 valid surveys were analyzed through structural equation modeling. The results are as follows. (1) role stress (role conflict, role ambiguity) negatively affects self efficacy; (2) self efficacy positively affects organizational commitment; (3) role stress (role overload) negatively affects organizational commitment; Ultimately, this study Identifies role stress caused by room sales through online travel agencies and suggests ways to reduce role stress, to increase self efficacy and organizational commitment to hotel employees.
- URI
- https://www.dbpia.co.kr/journal/articleDetail?nodeId=NODE10599561&language=ko_KRhttps://repository.hanyang.ac.kr/handle/20.500.11754/177277
- ISSN
- 1229-0424
- DOI
- 10.31336/JTLR.2021.7.33.7.137
- Appears in Collections:
- COLLEGE OF SOCIAL SCIENCES[S](사회과학대학) > TOURISM(관광학부) > Articles
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