Full metadata record
DC Field | Value | Language |
---|---|---|
dc.contributor.author | 현성협 | - |
dc.date.accessioned | 2022-08-05T04:16:00Z | - |
dc.date.available | 2022-08-05T04:16:00Z | - |
dc.date.issued | 2020-11 | - |
dc.identifier.citation | INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, v. 86, article no. 102446, page. 1-10 | en_US |
dc.identifier.issn | 0278-4319 | - |
dc.identifier.issn | 1873-4693 | - |
dc.identifier.uri | https://www.sciencedirect.com/science/article/pii/S0278431919312393?via%3Dihub | - |
dc.identifier.uri | https://repository.hanyang.ac.kr/handle/20.500.11754/172138 | - |
dc.description.abstract | This research attempted to explore the specific role of a hotel's green physical environment as nature-based solution (NBS) in the customer retention process. Our results showed that the green spaces within a hotel and existing outdoor natural environment as NBS significantly increase guests' perceptions of well-being and self-rated mental health. In addition, our very significant discovery is that among the examined variables, environmental values have a regulatory role. Well-being perception, self-rated mental health, satisfaction, and affective commitment were important mediators. The proposed theoretical framework encompassing NBS factors and these mediators included a strong prediction power for retention. Keeping in line with emerging NBS in environmental behavior and public health, the present study provides a critical guiding framework helping hotel researchers and operators maximize NBS in guest retention process. We discussed the theoretical/practical implications based on the results in detail in the discussion section. | en_US |
dc.description.sponsorship | This work was supported by the National Research Foundation of Korea (NRF) grant funded by the Korea government (*MSIT) (No. 2018R1A5A7059549). *Ministry of Science and ICT. | en_US |
dc.language.iso | en | en_US |
dc.publisher | ELSEVIER SCI LTD | en_US |
dc.subject | Nature-based solutions (NBS) | en_US |
dc.subject | Green physical environment | en_US |
dc.subject | Well-being perception | en_US |
dc.subject | Self-rated mental health | en_US |
dc.subject | Hotel customers | en_US |
dc.title | Nature based solutions and customer retention strategy: Eliciting customer well-being experiences and self-rated mental health | en_US |
dc.type | Article | en_US |
dc.relation.volume | 86 | - |
dc.identifier.doi | 10.1016/j.ijhm.2019.102446 | - |
dc.relation.page | 1-10 | - |
dc.relation.journal | INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT | - |
dc.contributor.googleauthor | Han, Heesup | - |
dc.contributor.googleauthor | Yu, Jongsik | - |
dc.contributor.googleauthor | Hyun, Sunghyup Sean | - |
dc.relation.code | 2020055675 | - |
dc.sector.campus | S | - |
dc.sector.daehak | COLLEGE OF SOCIAL SCIENCES[S] | - |
dc.sector.department | SCHOOL OF TOURISM | - |
dc.identifier.pid | sshyun | - |
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