Validating and Improving the Smart Servicescape Wheel: A Qualitative Video Analysis
- Title
- Validating and Improving the Smart Servicescape Wheel: A Qualitative Video Analysis
- Author
- 권규현
- Keywords
- Smart servicescape wheel; Ecological approach; Smart home healthcare services; Video analysis; Framework validation
- Issue Date
- 2020-07
- Publisher
- Springer Nature Switzerland AG
- Citation
- AHFE 2020: Advances in the Human Side of Service Engineering, page. 220-227
- Abstract
- We previously proposed a conceptual framework of a smart ser- vicescape wheel (SSW) in order to delineate the broad continuum of environ- mental constraints in smart homes for health care services (SHHSs) [1]. This framework was established through expert analysis and an extensive literature review, and its structure and applicability must be validated. Accordingly, in this study, we aimed to qualitatively verify the SSW framework and improve it in order to improve its applicability. Thirty scenario-portraying movie clips on SHHSs were collected from the official YouTubeTM channels of ICT companies. The categories of the SSW were prepared for an analytic framework. We ana- lyzed the movie clips using framework analysis and validated the SSW’s applicability along with some improvement points. Moreover, the results implied the opportunity for new service ideations and additional dimensions of constraint layers such as service interactions.
- URI
- https://link.springer.com/chapter/10.1007/978-3-030-51057-2_31https://repository.hanyang.ac.kr/handle/20.500.11754/169238
- ISBN
- 978-3-030-51056-5
- ISSN
- 978-3-030-51057-2
- DOI
- 10.1007/978-3-030-51057-2_31
- Appears in Collections:
- GRADUATE SCHOOL OF TECHNOLOGY & INNOVATION MANAGEMENT[S](기술경영전문대학원) > TECHNOLOGY MANAGEMENT(기술경영학과) > Articles
- Files in This Item:
There are no files associated with this item.
- Export
- RIS (EndNote)
- XLS (Excel)
- XML