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dc.contributor.author권규현-
dc.date.accessioned2022-03-18T07:56:20Z-
dc.date.available2022-03-18T07:56:20Z-
dc.date.issued2020-07-
dc.identifier.citationAHFE 2020: Advances in the Human Side of Service Engineering, page. 220-227en_US
dc.identifier.isbn978-3-030-51056-5-
dc.identifier.issn978-3-030-51057-2-
dc.identifier.urihttps://link.springer.com/chapter/10.1007/978-3-030-51057-2_31-
dc.identifier.urihttps://repository.hanyang.ac.kr/handle/20.500.11754/169238-
dc.description.abstractWe previously proposed a conceptual framework of a smart ser- vicescape wheel (SSW) in order to delineate the broad continuum of environ- mental constraints in smart homes for health care services (SHHSs) [1]. This framework was established through expert analysis and an extensive literature review, and its structure and applicability must be validated. Accordingly, in this study, we aimed to qualitatively verify the SSW framework and improve it in order to improve its applicability. Thirty scenario-portraying movie clips on SHHSs were collected from the official YouTubeTM channels of ICT companies. The categories of the SSW were prepared for an analytic framework. We ana- lyzed the movie clips using framework analysis and validated the SSW’s applicability along with some improvement points. Moreover, the results implied the opportunity for new service ideations and additional dimensions of constraint layers such as service interactions.en_US
dc.description.sponsorshipThis work was supported by the Ministry of Science and ICT of the Republic of Korea and the National Research Foundation of Korea (NRF-2019R1G1A1100180).en_US
dc.language.isoenen_US
dc.publisherSpringer Nature Switzerland AGen_US
dc.subjectSmart servicescape wheelen_US
dc.subjectEcological approachen_US
dc.subjectSmart home healthcare servicesen_US
dc.subjectVideo analysisen_US
dc.subjectFramework validationen_US
dc.titleValidating and Improving the Smart Servicescape Wheel: A Qualitative Video Analysisen_US
dc.typeArticleen_US
dc.identifier.doi10.1007/978-3-030-51057-2_31-
dc.relation.page220-227-
dc.contributor.googleauthorKang, Hyo-Jin-
dc.contributor.googleauthorHan, Jieun-
dc.contributor.googleauthorYun, Bokyung-
dc.contributor.googleauthorKwon, Gyu Hyun-
dc.sector.campusS-
dc.sector.daehakGRADUATE SCHOOL OF TECHNOLOGY & INNOVATION MANAGEMENT[S]-
dc.sector.departmentDEPARTMENT OF TECHNOLOGY MANAGEMENT-
dc.identifier.pidghkwon-


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