68 0

Validating and Improving the Smart Servicescape Wheel: A Qualitative Video Analysis

Title
Validating and Improving the Smart Servicescape Wheel: A Qualitative Video Analysis
Author
권규현
Keywords
Smart servicescape wheel; Ecological approach; Smart home healthcare services; Video analysis; Framework validation
Issue Date
2020-07
Publisher
Springer Nature Switzerland AG
Citation
AHFE 2020: Advances in the Human Side of Service Engineering, page. 220-227
Abstract
We previously proposed a conceptual framework of a smart ser- vicescape wheel (SSW) in order to delineate the broad continuum of environ- mental constraints in smart homes for health care services (SHHSs) [1]. This framework was established through expert analysis and an extensive literature review, and its structure and applicability must be validated. Accordingly, in this study, we aimed to qualitatively verify the SSW framework and improve it in order to improve its applicability. Thirty scenario-portraying movie clips on SHHSs were collected from the official YouTubeTM channels of ICT companies. The categories of the SSW were prepared for an analytic framework. We ana- lyzed the movie clips using framework analysis and validated the SSW’s applicability along with some improvement points. Moreover, the results implied the opportunity for new service ideations and additional dimensions of constraint layers such as service interactions.
URI
https://link.springer.com/chapter/10.1007/978-3-030-51057-2_31https://repository.hanyang.ac.kr/handle/20.500.11754/169238
ISBN
978-3-030-51056-5
ISSN
978-3-030-51057-2
DOI
10.1007/978-3-030-51057-2_31
Appears in Collections:
GRADUATE SCHOOL OF TECHNOLOGY & INNOVATION MANAGEMENT[S](기술경영전문대학원) > TECHNOLOGY MANAGEMENT(기술경영학과) > Articles
Files in This Item:
There are no files associated with this item.
Export
RIS (EndNote)
XLS (Excel)
XML


qrcode

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.

BROWSE