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dc.contributor.author공태식-
dc.date.accessioned2021-10-29T01:10:23Z-
dc.date.available2021-10-29T01:10:23Z-
dc.date.issued2009-11-
dc.identifier.citationSERVICE INDUSTRIES JOURNAL, v. 29, no. 11, page. 1513-1528en_US
dc.identifier.issn0264-2069-
dc.identifier.issn1743-9507-
dc.identifier.urihttp://eds.b.ebscohost.com/eds/detail/detail?vid=0&sid=f6c58373-f869-467a-a51d-d3f4f205610f%40pdc-v-sessmgr02&bdata=Jmxhbmc9a28mc2l0ZT1lZHMtbGl2ZQ%3d%3d#AN=44873841&db=bth-
dc.identifier.urihttps://repository.hanyang.ac.kr/handle/20.500.11754/165963-
dc.description.abstractThis article addresses how the customer social exchange relationship affects customer satisfaction and, in turn, repurchase intention. On the basis of the stimulus-organism-response model, this article argues that perceived organisational support, perceived customer support, and perceived service provider support influence customer satisfaction, which in turn affects repurchase intention. Furthermore, this study argues that perceived organisational support is the most important predictor of customer satisfaction for high-experience customers, whereas perceived customer support is the most important predictor of customer satisfaction for low-experience customers. A survey of 144 users of the foreign language institute on a university reveals that most of these hypotheses are supported.en_US
dc.description.sponsorshipThe authors would like to thank the Institute of Management Research, Seoul National University for the financial support of this research.en_US
dc.language.isoen_USen_US
dc.publisherFRANK CASS CO LTDen_US
dc.subjectperceived organisational supporten_US
dc.subjectperceived service provider supporten_US
dc.subjectperceived customer supporten_US
dc.subjectcustomer satisfactionen_US
dc.subjectcustomer experienceen_US
dc.titleAn Integrated Model of Customer Social Exchange Relationship: The Moderating Role of Customer Experienceen_US
dc.typeArticleen_US
dc.relation.no11-
dc.relation.volume29-
dc.identifier.doi10.1080/02642060902793474-
dc.relation.page1513-1528-
dc.relation.journalSERVICE INDUSTRIES JOURNAL-
dc.contributor.googleauthorYi, Youjae-
dc.contributor.googleauthorGong, Taeshik-
dc.relation.code2012208651-
dc.sector.campusE-
dc.sector.daehakCOLLEGE OF BUSINESS AND ECONOMICS[E]-
dc.sector.departmentDIVISION OF BUSINESS ADMINISTRATION-
dc.identifier.pidgongts-
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COLLEGE OF BUSINESS AND ECONOMICS[E](경상대학) > BUSINESS ADMINISTRATION(경영학부) > Articles
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