Full metadata record
DC Field | Value | Language |
---|---|---|
dc.contributor.author | 공태식 | - |
dc.date.accessioned | 2021-10-29T01:10:23Z | - |
dc.date.available | 2021-10-29T01:10:23Z | - |
dc.date.issued | 2009-11 | - |
dc.identifier.citation | SERVICE INDUSTRIES JOURNAL, v. 29, no. 11, page. 1513-1528 | en_US |
dc.identifier.issn | 0264-2069 | - |
dc.identifier.issn | 1743-9507 | - |
dc.identifier.uri | http://eds.b.ebscohost.com/eds/detail/detail?vid=0&sid=f6c58373-f869-467a-a51d-d3f4f205610f%40pdc-v-sessmgr02&bdata=Jmxhbmc9a28mc2l0ZT1lZHMtbGl2ZQ%3d%3d#AN=44873841&db=bth | - |
dc.identifier.uri | https://repository.hanyang.ac.kr/handle/20.500.11754/165963 | - |
dc.description.abstract | This article addresses how the customer social exchange relationship affects customer satisfaction and, in turn, repurchase intention. On the basis of the stimulus-organism-response model, this article argues that perceived organisational support, perceived customer support, and perceived service provider support influence customer satisfaction, which in turn affects repurchase intention. Furthermore, this study argues that perceived organisational support is the most important predictor of customer satisfaction for high-experience customers, whereas perceived customer support is the most important predictor of customer satisfaction for low-experience customers. A survey of 144 users of the foreign language institute on a university reveals that most of these hypotheses are supported. | en_US |
dc.description.sponsorship | The authors would like to thank the Institute of Management Research, Seoul National University for the financial support of this research. | en_US |
dc.language.iso | en_US | en_US |
dc.publisher | FRANK CASS CO LTD | en_US |
dc.subject | perceived organisational support | en_US |
dc.subject | perceived service provider support | en_US |
dc.subject | perceived customer support | en_US |
dc.subject | customer satisfaction | en_US |
dc.subject | customer experience | en_US |
dc.title | An Integrated Model of Customer Social Exchange Relationship: The Moderating Role of Customer Experience | en_US |
dc.type | Article | en_US |
dc.relation.no | 11 | - |
dc.relation.volume | 29 | - |
dc.identifier.doi | 10.1080/02642060902793474 | - |
dc.relation.page | 1513-1528 | - |
dc.relation.journal | SERVICE INDUSTRIES JOURNAL | - |
dc.contributor.googleauthor | Yi, Youjae | - |
dc.contributor.googleauthor | Gong, Taeshik | - |
dc.relation.code | 2012208651 | - |
dc.sector.campus | E | - |
dc.sector.daehak | COLLEGE OF BUSINESS AND ECONOMICS[E] | - |
dc.sector.department | DIVISION OF BUSINESS ADMINISTRATION | - |
dc.identifier.pid | gongts | - |
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