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Examining antecedents of retail employees' propensity to leave

Title
Examining antecedents of retail employees' propensity to leave
Author
박정근
Keywords
Perceived organizational support; Affective organizational support; Emotional labor; Emotional exhaustion; Propensity to leave; Retail employees
Issue Date
2020-03
Publisher
EMERALD GROUP PUBLISHING LTD
Citation
INTERNATIONAL JOURNAL OF RETAIL & DISTRIBUTION MANAGEMENT, v. 49, no. 6, page. 795-812
Abstract
Purpose: In this study, the authors examine the impacts of two facets of retail employees' cognitive support and affective commitment on emotional labor-related outcomes. Design/methodology/approach: To test the study hypotheses, 521 retail service employees participated in the survey. By using the structural equation modeling, the results show that employees' perceived organizational support directly and positively employees' affective organizational commitment and emotional exhaustion. Findings: By using the structural equation modeling, the results show that employees' perceived organizational support directly and positively influence employees' affective organizational commitment and emotional exhaustion. The extent of employees' affective organizational commitment directly and negatively influences emotional labor and exhaustion. Furthermore, employees' emotional exhaustion exerts an influence on retail employees' propensity to leave. Research limitations/implications: Drawing on social exchange and conservation of resources theories, this study contributes to emotional labor research and practices by examining factors that potentially influences employees' propensity to leave. For future studies, researchers can expand the proposed framework of the current study to other retailing settings. Practical implications: Findings of the study suggest that retail organizations need to manage employees' support and commitment concerning to understand emotional labor. Originality/value: The current study found that employees' affective commitment influences key emotional labor constructs including emotional labor and emotional exhaustion. Employees who have a high level of identification, involvement and emotional attachment toward the organization, they are less likely to feel of overload and inefficiency. Given the importance of emotional labor in the retailing setting, the proposed model and findings of this study contribute the existing knowledge of retail employees' behavior.
URI
https://www.emerald.com/insight/content/doi/10.1108/IJRDM-02-2019-0035/full/htmlhttps://repository.hanyang.ac.kr/handle/20.500.11754/165459
ISSN
0959-0552; 1758-6690
DOI
10.1108/IJRDM-02-2019-0035
Appears in Collections:
GRADUATE SCHOOL OF BUSINESS[S](경영전문대학원) > BUSINESS ADMINISTRATION(경영학과) > Articles
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