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Impact of Managerial Influence Tactics on Job Creativity and Performance: A Focus on Korean Airline Service Employees

Title
Impact of Managerial Influence Tactics on Job Creativity and Performance: A Focus on Korean Airline Service Employees
Author
현성협
Keywords
influence tactics; job creativity; job performance; airline
Issue Date
2019-08
Publisher
MDPI
Citation
SUSTAINABILITY, v. 11, no. 16, article no. 4429
Abstract
Little is known about the effectiveness of managerial influence tactics on job creativity and performance in the airline industry. Based on previous research, eleven hypotheses and a theoretical model was conducted under the assumption that individual influence tactics affect job creativity, job creativity has a positive influence on job performance, and job creativity mediates both influence tactics and job performance. This study implemented a quantitative method using multiple regression analysis, a three-step multiple regression analysis, and a Sobel test. According to an empirical method, among nine total influence tactics, inspirational appeals, ingratiation, exchange, and pressure acted as crucial drivers of job creativity, which had the greatest influence on job performance. Job creativity also had a mediating effect. On the other hand, the tactic of legitimating also positively influenced job creativity unlike previous studies. These findings may help managers by providing some insights for promoting job creativity and performance.
URI
https://www.mdpi.com/2071-1050/11/16/4429https://repository.hanyang.ac.kr/handle/20.500.11754/153659
ISSN
2071-1050
DOI
10.3390/su11164429
Appears in Collections:
COLLEGE OF SOCIAL SCIENCES[S](사회과학대학) > TOURISM(관광학부) > Articles
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