Full metadata record
DC Field | Value | Language |
---|---|---|
dc.contributor.author | 현성협 | - |
dc.date.accessioned | 2020-09-08T05:29:47Z | - |
dc.date.available | 2020-09-08T05:29:47Z | - |
dc.date.issued | 2019-08 | - |
dc.identifier.citation | SUSTAINABILITY, v. 11, no. 15, article no. 4136 | en_US |
dc.identifier.issn | 2071-1050 | - |
dc.identifier.uri | https://www.mdpi.com/2071-1050/11/15/4136 | - |
dc.identifier.uri | https://repository.hanyang.ac.kr/handle/20.500.11754/153658 | - |
dc.description.abstract | This study applied a service performance (SERVPERF) model to measure service quality and used a quantitative method for testing four research hypotheses. This research aims to examine the impacts of foreign flight attendants' service quality on behavioral intention toward their home country. As a result, the service touch of foreign flight attendants was influenced by curiosity, image, and behavioral intention toward their home country. Thus, this is an important finding that flight attendants conduct a crucial role not only for the airline but also for tourism in their home country. And empathy was found to be the most important dimension of service quality when a flight attendant offered a service to foreigners. This dimension was related to individual attention and communication skills. However, the limitation of this study is that the respondents were passengers of only one nationality; further research should, therefore, include a more diverse range of nationalities. | en_US |
dc.language.iso | en | en_US |
dc.publisher | MDPI | en_US |
dc.subject | service quality | en_US |
dc.subject | SERVPERF | en_US |
dc.subject | personal touch | en_US |
dc.subject | curiosity | en_US |
dc.subject | country image | en_US |
dc.subject | behavioral intention | en_US |
dc.title | The Impact of Foreign Flight Attendants’ Service Quality on Behavioral Intention Toward Their Home Country—Applied SERVPERF Model | en_US |
dc.type | Article | en_US |
dc.relation.no | 15 | - |
dc.relation.volume | 11 | - |
dc.identifier.doi | 10.3390/su11154136 | - |
dc.relation.page | 4136-4148 | - |
dc.relation.journal | SUSTAINABILITY | - |
dc.contributor.googleauthor | Yu, Myoungjin | - |
dc.contributor.googleauthor | Hyun, Sunghyup Sean | - |
dc.relation.code | 2019006965 | - |
dc.sector.campus | S | - |
dc.sector.daehak | COLLEGE OF SOCIAL SCIENCES[S] | - |
dc.sector.department | DIVISION OF TOURISM | - |
dc.identifier.pid | sshyun | - |
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