효과성과 효율성의 상충관계

Abstract

Chapter 1. Introduction 1 Chapter 2. Theory Review 5 Section 1. Rationality in Organization 5 Section 2. Effectiveness and Efficiency 13 Section 3. Communication Density and Effectiveness 20 Section 4. Influence on Effectiveness Moderated by Task Complexity 22 Section 5. Communication Density and Efficiency 24 Section 6. Influence on Efficiency Moderated by Task Complexity 26 Section 7. Balance between Effectiveness and Efficiency 27 Chapter 3. Laboratory Study 32 Section 1. Study Design 32 Measuring effectiveness and efficiency 33 Measuring task complexity 35 Adopted analyses 36 Section 2. Pilot Study 37 Section 3. Major Study 39 Preparation 39 Experiment #1 41 Experiment #2 44 Section 4. Variable Measurement 46 Communication density 46 Dependent variables 47 Control variables 49 Chapter 4. Results 52 Section 1. Descriptive Analysis 52 Section 2. Factor Analysis 52 Section 3. Correlation Analysis 56 Section 4. Regression Analysis 58 Section 5. Additional Analysis 63 Chapter 5. Conclusions 67 Section 1. Discussion 67 Section 2. Implications 74 Section 3. Limitations 84 Section 4. Directions for Future Studies 85 References 87 Appendix 100