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기업의 공익활동과 공익연계 마케팅이 제품 구전 및 구매의도에 미치는 영향에 관한 연구

Title
기업의 공익활동과 공익연계 마케팅이 제품 구전 및 구매의도에 미치는 영향에 관한 연구
Other Titles
The Effects of CSR and Cause-Related Marketing on the WOM and Purchase Intention
Author
박정근
Keywords
CSR; Cause-related marketing; Trust; WOM; Purchase intention
Issue Date
2017-03
Publisher
한국경영공학회
Citation
한국경영공학회지, v. 22, no. 1, page. 151-169
Abstract
Despite the recent economic recession, firms’Corporate Social Responsibility (CSR) receives more and more attention. This study examines the effect of a firm’s CSR and Cause-related marketing activities on the Word-of-Mouth (WOM) and purchase intention. In the process, the role of consumer trust on the firm is also investigated. Based on the literature, we hypothesize that consumer trust on a firm is influenced by consumer perception on CSR and cause-related marketing and their perceived need for those activities. 250 Korean consumers were surveyed, and their responses were statistically analyzed for empirical validation of the hypotheses. The results show that consumers who perceive more need for CSR have more positive perception on CSR. The results also indicate that consumer trust on a firm has positive impact on their WOM and purchase intention. Finally, the results confirm that consumers’ positive WOM increases the purchase intention. Implications for academicians, managers, and policy makers are discussed. Limitations and future research are also addressed at the end of the paper.
URI
http://kiss.kstudy.com/thesis/thesis-view.asp?key=3508241https://repository.hanyang.ac.kr/handle/20.500.11754/113038
ISSN
2005-7776
Appears in Collections:
GRADUATE SCHOOL OF BUSINESS[S](경영전문대학원) > BUSINESS ADMINISTRATION(경영학과) > Articles
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