Full metadata record
DC Field | Value | Language |
---|---|---|
dc.contributor.author | 안선응 | - |
dc.date.accessioned | 2019-05-20T02:15:26Z | - |
dc.date.available | 2019-05-20T02:15:26Z | - |
dc.date.issued | 2008-06 | - |
dc.identifier.citation | 산업경영시스템학회지, v. 31, No. 2, Page. 28~35 | en_US |
dc.identifier.issn | 2005-0461 | - |
dc.identifier.uri | http://scholar.dkyobobook.co.kr/searchDetail.laf?barcode=4010022016374 | - |
dc.identifier.uri | https://repository.hanyang.ac.kr/handle/20.500.11754/104633 | - |
dc.description.abstract | Most organizations have recently put more emphasis on the improvement in service quality. This phenomenon could come from the recognition that service quality plays an essential role in enhancing organization`s business performance. Hence this paper presents a framework for improving such service quality. The presented framework involves the methodology for (i) developing service quality indices, (ii) measuring and evaluating service quality, (iii) analyzing the level of service quality, (iv) constructing the quality improvement road map, (v) determining the quality improvement action plan. This methodology is intended to create self-sustaining improvement in service quality from the entire organization`s perspective. An illustration is also given. | en_US |
dc.language.iso | ko_KR | en_US |
dc.publisher | 한국산업경영시스템학회 | en_US |
dc.subject | Service Quality Index | en_US |
dc.subject | Quality Improvement Road Map | en_US |
dc.subject | Quality Improvement Action Plan | en_US |
dc.title | 서비스품질을 고려한 경영혁신 지원 솔루션의 개발 | en_US |
dc.title.alternative | Developing a Management Improvement Supporting Solution in Consideration of Service Quality | en_US |
dc.type | Article | en_US |
dc.relation.journal | 산업경영시스템학회지 | - |
dc.contributor.googleauthor | Park, C. S. | - |
dc.contributor.googleauthor | Ahn, S. E. | - |
dc.contributor.googleauthor | Shin, W. S. | - |
dc.contributor.googleauthor | Ryu, J. S. | - |
dc.contributor.googleauthor | Park, J. W. | - |
dc.contributor.googleauthor | Woo, M. K. | - |
dc.relation.code | 2012215057 | - |
dc.sector.campus | E | - |
dc.sector.daehak | COLLEGE OF ENGINEERING SCIENCES[E] | - |
dc.sector.department | DEPARTMENT OF INDUSTRIAL AND MANAGEMENT ENGINEERING | - |
dc.identifier.pid | sunahn | - |
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