856 0

Full metadata record

DC FieldValueLanguage
dc.contributor.author공태식-
dc.date.accessioned2019-04-16T07:25:20Z-
dc.date.available2019-04-16T07:25:20Z-
dc.date.issued2016-02-
dc.identifier.citationSOCIAL BEHAVIOR AND PERSONALITY, v. 44, No. 1, Page. 59-75en_US
dc.identifier.issn0301-2212-
dc.identifier.issn1179-6391-
dc.identifier.urihttps://www.ingentaconnect.com/content/sbp/sbp/2016/00000044/00000001/art00006%3bjsessionid=199li8qpw51ac.x-ic-live-03-
dc.identifier.urihttps://repository.hanyang.ac.kr/handle/20.500.11754/102126-
dc.description.abstractTo address the potential ambivalent effects of customer value creation behavior (CVCB) in a service setting, we developed a theoretical model identifying separate psychological mechanisms that account for both positive and negative effects of CVCB on customer outcomes, such as customer value and customer well-being. Participants comprised 103 business customer-supplier dyads. The results show that CVCB enhanced customer outcomes through the intermediate mechanism of customer self-determination, but hindered customer outcomes by generating customer role stress. In addition, the results indicate that relationship quality moderates the effect of CVCB on customer self-determination and role stress, thus channeling its effect in either a positive or a negative direction. The results offer insight into the mixed findings on customer behavior in the service literature.en_US
dc.language.isoen_USen_US
dc.publisherSOC PERSONALITY RES INCen_US
dc.subjectcustomer role stressen_US
dc.subjectcustomer self-determinationen_US
dc.subjectcustomer valueen_US
dc.subjectcustomer value creation behavioren_US
dc.subjectcustomer well-beingen_US
dc.titleDoes Customer Value Creation Drive Customer Well-Being?en_US
dc.typeArticleen_US
dc.relation.no1-
dc.relation.volume44-
dc.identifier.doi10.2224/sbp.2016.44.1.59-
dc.relation.page59-76-
dc.relation.journalSOCIAL BEHAVIOR AND PERSONALITY-
dc.contributor.googleauthorGong, Taeshik-
dc.contributor.googleauthorChoi, Jin Nam-
dc.contributor.googleauthorMurdy, Samantha-
dc.relation.code2016012597-
dc.sector.campusE-
dc.sector.daehakCOLLEGE OF BUSINESS AND ECONOMICS[E]-
dc.sector.departmentDIVISION OF BUSINESS ADMINISTRATION-
dc.identifier.pidgongts-
Appears in Collections:
COLLEGE OF BUSINESS AND ECONOMICS[E](경상대학) > BUSINESS ADMINISTRATION(경영학부) > Articles
Files in This Item:
There are no files associated with this item.
Export
RIS (EndNote)
XLS (Excel)
XML


qrcode

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.

BROWSE