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Showing results 1 to 24 of 24

Issue DateTitleAuthor(s)
2020-11The Consequences of Customer-Oriented Constructive Deviance in Luxury-Hotel Restaurants공태식
2018-09Customer Brand Engagement Behavior in Online Brand Communities공태식
2020-01Customer Response Toward Employees’ Emotional Labor in Service Industry Settings공태식
2022-02Customer-Oriented Constructive Deviance as a Reaction to Organizational Injustice Toward Customers공태식
2017-08Do Employee Citizenship Behaviors Lead to Customer Citizenship Behaviors? The Roles of Dual Identification and Service Climate공태식
2016-02Does Customer Value Creation Drive Customer Well-Being?공태식
2019-12Dysfunctional Customer Behavior: Conceptualization and Empirical Validation공태식
2018-06The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries공태식
2021-06The Effects of a Psychological Brand Contract Breach on Customers’ Dysfunctional Behavior toward a Brand공태식
2022-01The Effects of a Psychological Contract Breach on Customer-Directed Deviance공태식
2022-03Effects of Characteristics of In-Store Retail Technology on Customer Citizenship Behavior공태식
2016-06Effects of Task Complexity on Creative Customer Behavior공태식
2017-04Emotional intelligence in front-line/back-office employee relationships공태식
2019-10How Does Dysfunctional Customer Behavior Affect Employee Turnover공태식
2009-11An Integrated Model of Customer Social Exchange Relationship: The Moderating Role of Customer Experience공태식
2015-07Internal Service Recovery’s Influence on Frontline Service Employees’ Satisfaction and Loyalty공태식
2019-11An Investigation of Nonbeneficiary Reactions to Discretionary Preferential Treatments공태식
2019-10A Review of Customer Citizenship Behaviors in the Service Context공태식
2021-03A Review of Customer Citizenship Behaviors in the Service Context공태식
2016-07The Role of Personalization, Engagement, and Trust in Online Communities공태식
2021-12고객불량행동이 직무소진과 서비스 성과에 미치는 영향 : 서비스품질 몰입의 조절된 매개효과공태식
2020-02고객불량행동이 직원성과에 미치는 영향: 사회적 지원의 조절효과를 중심으로공태식
2021-12그린워싱이 그린 브랜드 충성도에 미치는 영향 : 그린 회의주의, 그린 속성 투명성, 그린 브랜드 이미지, 그린 브랜드 신뢰를 중심으로공태식
2016-02항공서비스 고객의 가치창출 행동이 행복에 미치는 영향 - 조직사회화의 조절효과를 중심으로 -공태식