| 2020-11 | The Consequences of Customer-Oriented Constructive Deviance in Luxury-Hotel Restaurants | 공태식 |
| 2018-09 | Customer Brand Engagement Behavior in Online Brand Communities | 공태식 |
| 2020-01 | Customer Response Toward Employees’ Emotional Labor in Service Industry Settings | 공태식 |
| 2022-02 | Customer-Oriented Constructive Deviance as a Reaction to Organizational Injustice Toward Customers | 공태식 |
| 2017-08 | Do Employee Citizenship Behaviors Lead to Customer Citizenship Behaviors? The Roles of Dual Identification and Service Climate | 공태식 |
| 2016-02 | Does Customer Value Creation Drive Customer Well-Being? | 공태식 |
| 2019-12 | Dysfunctional Customer Behavior: Conceptualization and Empirical Validation | 공태식 |
| 2018-06 | The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries | 공태식 |
| 2021-06 | The Effects of a Psychological Brand Contract Breach on Customers’ Dysfunctional Behavior toward a Brand | 공태식 |
| 2022-01 | The Effects of a Psychological Contract Breach on Customer-Directed Deviance | 공태식 |
| 2022-03 | Effects of Characteristics of In-Store Retail Technology on Customer Citizenship Behavior | 공태식 |
| 2016-06 | Effects of Task Complexity on Creative Customer Behavior | 공태식 |
| 2017-04 | Emotional intelligence in front-line/back-office employee relationships | 공태식 |
| 2019-10 | How Does Dysfunctional Customer Behavior Affect Employee Turnover | 공태식 |
| 2009-11 | An Integrated Model of Customer Social Exchange Relationship: The Moderating Role of Customer Experience | 공태식 |
| 2015-07 | Internal Service Recovery’s Influence on Frontline Service Employees’ Satisfaction and Loyalty | 공태식 |
| 2019-11 | An Investigation of Nonbeneficiary Reactions to Discretionary Preferential Treatments | 공태식 |
| 2019-10 | A Review of Customer Citizenship Behaviors in the Service Context | 공태식 |
| 2021-03 | A Review of Customer Citizenship Behaviors in the Service Context | 공태식 |
| 2016-07 | The Role of Personalization, Engagement, and Trust in Online Communities | 공태식 |
| 2021-12 | 고객불량행동이 직무소진과 서비스 성과에 미치는 영향 : 서비스품질 몰입의 조절된 매개효과 | 공태식 |
| 2020-02 | 고객불량행동이 직원성과에 미치는 영향: 사회적 지원의 조절효과를 중심으로 | 공태식 |
| 2021-12 | 그린워싱이 그린 브랜드 충성도에 미치는 영향 : 그린 회의주의, 그린 속성 투명성, 그린 브랜드 이미지, 그린 브랜드 신뢰를 중심으로 | 공태식 |
| 2016-02 | 항공서비스 고객의 가치창출 행동이 행복에 미치는 영향 - 조직사회화의 조절효과를 중심으로 - | 공태식 |
