The Role of User Resistance in the Adoption of a Mobile Data Service

Title
The Role of User Resistance in the Adoption of a Mobile Data Service
Author
Clive Carlton Sanford
Keywords
INFORMATION-TECHNOLOGY; PLANNED BEHAVIOR; ORGANIZATIONAL-CHANGE; ACCEPTANCE; MODELS; IMPLEMENTATION; INDICATORS; REALITY
Issue Date
2010-12
Publisher
MARY ANN LIEBERT INC
Citation
CYBERPSYCHOLOGY BEHAVIOR AND SOCIAL NETWORKING, v. 13, no. 6, page. 663-672
Abstract
While prior research has focused predominantly on enabling factors such as perceived usefulness in shaping users' information technology (IT) adoption/usage behaviors, this research explores the role of inhibiting factors such as user resistance to change, and their resultant impact on organizations' methods and systems. We elaborate on the interdependent and asymmetric effects of resistance to usage vis-a-vis usage enablers by postulating that resistance not only has a direct negative effect on IT usage, but also biases enabling factors such as perceived usefulness and intention to use in a negative manner. The resulting model is empirically validated with a longitudinal survey of mobile data service that supports real estate title claim processing by administrators and staff personnel at an Eastern European governmental agency. Our study advances IT usage research by demonstrating the salience of previously ignored inhibiting factors, establishing user resistance as an important construct to consider in IT usage research, and by elaborating the nomological relationships between resistance and current predictors of IT usage. We expect that these findings will provide the basis for a more comprehensive investigation of IT usage inhibitors and for building a theoretical model of user resistance.
URI
http://repository.hanyang.ac.kr/handle/20.500.11754/79807https://www.liebertpub.com/action/cookieAbsent
ISSN
2152-2715
DOI
10.1089/cyber.2009.0377
Appears in Collections:
COLLEGE OF ENGINEERING[S](공과대학) > INFORMATION SYSTEMS(정보시스템학과) > Articles
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