Communicative NGOMSL: An extension of NGOMSL to analyze a text-based communication system

Title
Communicative NGOMSL: An extension of NGOMSL to analyze a text-based communication system
Author
이상원
Issue Date
2009-10
Publisher
SAGE Journals
Citation
Proceedings of the Human Factors and Ergonomics Society Annual Meeting, v. 53, No. 5, Page. 434-438
Abstract
This study proposes Communicative NGOMSL, which is an extension of NGOMSL intended to accommodate modeling of text-based communication among two or more individuals. Besides the properties of GOMS techniques in evaluation, Communicative NGOMSL additionally considers two key concepts: common ground and communication time. Common ground means the mutual knowledge, belief and assumptions of participants in a conversation, and communication time refers to one individual's waiting time for the other's response. As a case example, Communicative NGOMSL is applied to a virtual text-based communication system for exchanging addresses between two individuals. The Communicative NGOMSL analysis makes some suggestions to better design a communication system: (1) focusing on the interface design that is directly related to grounding process in a conversation; (2) considering the relationship of communication time and execution time for each individual; and (3) balancing between participants for learning time and mental workload.
URI
http://journals.sagepub.com/doi/abs/10.1177/154193120905300505http://repository.hanyang.ac.kr/handle/20.500.11754/76410
ISSN
1071-1813
DOI
10.1177/154193120905300505
Appears in Collections:
COLLEGE OF ENGINEERING SCIENCES[E](공학대학) > INDUSTRIAL AND MANAGEMENT ENGINEERING(산업경영공학과) > Articles
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