A study on willingness to pay of diabetic patients for nursing intervention using telecommunication

Abstract

This research is to find out the satisfaction level of the nursing service through telephone counseling and willingness to pay for the service. Nurses investigated willingness to pay for the service after supporting self-management through telephone counseling over 185 diabetic patients in small cities in K region and C-region. As a result, male survey respondents were 124 (67%) and female respondents were 61 (33%). The age of 50s was the largest. Recommendation by medical staff as the main reason for participation in the study was 153(82.7%) and the need for managing chronic disease was 181(98%). The willingness to pay for the telephone nurse counseling was 70(37.8%). The awareness of need for managing chronic disease was 98% and the willingness to pay for the service because of the recommendation of medical staff rather than the usability of the service was 80%.The self-management rate was highest in the satisfaction rate and managing counseling service and managing by medical staff were in rank. They were willingness to pay 30% of KW 15,000 among the total monthly charge for nursing intervention service using telecommunication technology. Therefore, the result can be used as a basic data in determining insurance coverage, and it is expected to be conducive to decision-making for reasonable charge of medical treatment.