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COLLEGE OF SOCIAL SCIENCES[S](사회과학대학)
TOURISM(관광학부)
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2018-03
지속가능한 항공관광산업을 위한 객실승무원의 에어스케이프(Airscape), 서비스 지향성, 직무 만족, 고객 지향성 간 관계 연구: 에어스케이프의 사회적 영역, 물리적 편의 영역, 물리적 안전 영역을 중심으로
김남조
2018-04
불량승객행동에 대한 객실승무원의 고정관념이 적대감 및강경대응에 미치는 영향
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객실승무원
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Airscape
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Customer orientation
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Hostility
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Job satisfaction
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Service orientation
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Stereotype
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Strong response
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Unruly passenger behaviors(UPB)
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