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|2015-03||Relationships of Perceived Justice to Service Recovery, Service Failure Attributions, Recovery Satisfaction, and Loyalty in the Context of Airline Travelers||현성협|
|2015-04||The Role of Airline Travelers' Pre-Recovery Emotions during the Service Recovery Process||현성협|
|2015-11||The Determinants of Customers' Behavioral Intentions after Service Failure: The Role of Emotions||현성협|
|2016-03||Airline Travelers' Causal Attribution of Service Failure and Its Impact on Trust and Loyalty Formation: The Moderating Role of Corporate Social Responsibility||현성협|
|2014-10||Effects of Stability and Controllability Attribution on Service Recovery Evaluation in the Context of the Airline Industry||현성협|