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COLLEGE OF SOCIAL SCIENCES[S](사회과학대학)
TOURISM(관광학부)
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Issue Date
Title
Author(s)
2014-10
Effects of Stability and Controllability Attribution on Service Recovery Evaluation in the Context of the Airline Industry
현성협
2015-03
Relationships of Perceived Justice to Service Recovery, Service Failure Attributions, Recovery Satisfaction, and Loyalty in the Context of Airline Travelers
현성협
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controllability
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recovery satisfaction
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airline industry
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airline travelers
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customer loyalty
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loyalty
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perceived justice
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Service failure
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2015
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2014
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