Search

Current filters:
Add filters:

Results 1-6 of 6 (Search time: 0.002 seconds).

Item hits:

Issue DateTitleAuthor(s)
2015-03Relationships of Perceived Justice to Service Recovery, Service Failure Attributions, Recovery Satisfaction, and Loyalty in the Context of Airline Travelers현성협; Nikbin, Davoud; Marimuthu, Malliga; Hyun, Sunghyup Sean; Ismail, Ishak
2015-04The Role of Airline Travelers' Pre-Recovery Emotions during the Service Recovery Process현성협; Nikbin, Davoud; Iranmanesh, Mohammad; Hyun, Sunghyup Sean; Baharun, Rohaizat; Kim, Insin
2015-11The Determinants of Customers' Behavioral Intentions after Service Failure: The Role of Emotions현성협; Nikbin, Davoud; Hyun, Sunghyup Sean; Baharun, Rohaizat; Tabavar, Ali Asghar
2016-03Airline Travelers' Causal Attribution of Service Failure and Its Impact on Trust and Loyalty Formation: The Moderating Role of Corporate Social Responsibility현성협; Nikbin, Davoud; Hyun, Sunghyup Sean; Iranmanesh, Mohammad; Maghsoudi, Amin; Jeong, Chul
2016-03Airline Travelers' Causal Attribution of Service Failure and Its Impact on Trust and Loyalty Formation: The Moderating Role of Corporate Social Responsibility정철; Nikbin, Davoud; Hyun, Sunghyup Sean; Iranmanesh, Mohammad; Maghsoudi, Amin; Jeong, Chul
2014-10Effects of Stability and Controllability Attribution on Service Recovery Evaluation in the Context of the Airline Industry현성협; Nikbin, Davoud; Marimuthu, Malliga; Hyun, Sunghyup Sean; Ismail, Ishak

Discover

BROWSE