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COLLEGE OF DESIGN[E](디자인대학)
TECHNO-PRODUCT DESIGN(테크노프로덕트디자인학과)
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2017-03
서브퀄(SERVQUAL)과 서비스블루프린트의 통합모델 연구
이재환
2015-05
고객여정지도를 통한 테이크아웃 매장의 서비스 개선방향을 위한 기초연구
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Customer journey map
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service blueprint
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서비스디자인
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2017
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2015
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