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COLLEGE OF BUSINESS AND ECONOMICS[E](경상대학)
BUSINESS ADMINISTRATION(경영학부)
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Results 11-20 of 21 (Search time: 0.002 seconds).
Item hits:
Issue Date
Title
Author(s)
2020-11
The Consequences of Customer-Oriented Constructive Deviance in Luxury-Hotel Restaurants
공태식
2021-03
A Review of Customer Citizenship Behaviors in the Service Context
공태식
2022-03
Effects of Characteristics of In-Store Retail Technology on Customer Citizenship Behavior
공태식
2023-10
How customer incivility affects organization citizenship behavior: roles of depersonalization, resilience, and caring climate
공태식
2023-11
Fostering customer-oriented constructive deviance: the influence of moral emotions and moral disengagement
공태식
2024-02-17
Unraveling the impact of unethical pro-organizational behavior: the roles of manager-employee exchange, customer-employee exchange, and reciprocity beliefs
공태식
2023-09
Influence of dysfunctional customer behavior on depersonalization and service sabotage in the service industry
공태식
2023-01-25
Curvilinear Relationship between Customer Engagement and Responses to Service Failures
공태식
2023-02-10
Unpacking the Relationship between Customer Citizenship Behavior and Dysfunctional Customer Behavior: The Role of Customer Moral Credits and Entitlement
공태식
2023-06-24
Effects of augmented reality technology characteristics on customer citizenship behavior
공태식
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Customer citizenship behavior
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Brand apology
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Brand relationship quality
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Brand restitution
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Caring climate
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Customer engagement
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Dysfunctional customer behavior
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Dysfunctional customer behavior t...
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Ethical climate
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Organizational citizenship behavior
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